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HoiPlayer support

A little guidance. Back to your world.

From adding your first source to finding the right playback setting, start here.

01

Make yourself at home.

HoiPlayer Android v0.5.18 is available as a security update for phones, tablets and compatible Android TV devices. Windows v0.5.17 is available as a separate x64 installer. Fire TV and store editions remain in preparation.

  1. Install HoiPlayer

    Download HoiPlayer v0.5.18 from the Downloads page and follow Android’s installation prompts.

  2. Link your device

    Open the device connection screen in HoiPlayer. Use its MAC and six-digit Device Key at Upload Playlist, or open the page from the app to fill them automatically. The key expires in 10 minutes and works once. Answer the security check and save your authorised source. Renewing the key can revoke old web sessions.

  3. Find your flow

    Open Live TV, Movies or Series. Tap the player to show controls; the back control returns you to the list.

Choose Android or Windows on the Downloads page. Android uses one APK for phones and compatible TV devices; Windows uses its own x64 installer.

02

Bring the source. Keep the control.

A source tells HoiPlayer where to find your media. It comes from you or your authorized provider.

M3U playlist

A playlist address containing your media entries. Some links also include account details. Copy it accurately and do not share it in screenshots or support messages.

Xtream connection

A server address, username and password. Enter the details exactly as supplied. Category and program information depends on what the source offers.

HoiPlayer does not supply, sell or recommend content subscriptions. If you do not have a source, the app does not add channels or films for you.
03

Let’s narrow it down.

A playback issue can involve the app, your device, the network or the source. These checks help identify which part needs attention.

  1. Check the pattern

    Does the problem affect one title, a single source, or everything? Note the title and the time the issue appeared.

  2. Check the connection

    Try another title and confirm the device has a stable connection. If your account has a simultaneous-stream limit, check other active devices.

  3. Review playback settings

    Buffer and display settings can affect the experience. Change one setting at a time so you can tell whether it helped.

  4. Tell us what happened

    Include your device model, app version, affected title and a short description. We can investigate app behavior without your source password.

Never send passwords, API keys, recovery codes or complete private playlist links. Blur account details in screenshots.
04

Common questions

Does HoiPlayer include channels or films?

No. HoiPlayer is a media player. You bring your own authorized source; the app does not provide channels, films, series or playlists.

Does an app license include a content subscription?

No. A HoiPlayer app license concerns the software. It does not include a playlist or access to media.

Why is program information missing?

EPG, program names, schedules and descriptions depend on the information available from your source. Not every source supplies them.

Why do some titles have no rating or poster?

Artwork and metadata depend on the source and any available matching information. An item can still be playable when those details are unavailable.

Can I use the app on every television?

Android v0.5.18 and Windows v0.5.17 are available from this website. Fire TV, Samsung Tizen, LG webOS, Apple and store editions are still being prepared. A platform mentioned in the terms is not an availability announcement.

Where do I get help with a playlist or playback?

For HoiPlayer setup and app behavior, contact our support team. For account access, content availability or provider limits, your source provider may also need to investigate.

05

Something that should not be here?

Report suspected misuse of the HoiPlayer website, app or brand, or a copyright concern connected with our own materials.

  • Describe the issue and include the relevant public page or item.
  • Explain your connection to the concern or the rights involved.
  • Include an email address where we can contact you.
  • Remove passwords and private playlist links before sending.

HoiPlayer does not host or supply users’ media. We cannot remove content from an independent provider’s servers, but we can review concerns about our own website, app and materials.

support@hoiplayer.com

Send an abuse or copyright report

A human next step.

Still need a hand with HoiPlayer? Email us with the device, app version and a short description of what you are trying to do.

Contact support
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